Start with known information requirements
Agree the mold ID, issue description, photos, video, location, urgency and documentation needed for the first review.
Structured after-sales support
Local warranty support for molds exported from China to Europe
SLTP gives Chinese mold manufacturers a controlled technical workflow for warranty and after-sales cases in Spain, with European requests reviewed by prior arrangement.
Discuss a warranty workflowManufacturer-ledWarranty decisions remain yours
DocumentedFindings, actions and status are reported
AuthorizedNo corrective work outside approved scope
DiscreteConfidential and white-label options by agreement
Why establish the workflow early
Give your export team an answer before the next mold ships
A warranty workflow defines who receives the incident, what evidence is required, who can speak with the customer and how repair authorization is issued.
Separate technical findings from liability
ITM can assess and report locally. The manufacturer retains the commercial warranty decision unless a contract states otherwise.
Use the same approval gates
Scope, cost, customer communication and intervention evidence follow a repeatable process.
Warranty model
What can be defined in advance
The agreement should match the real volume, geography and response capability. It is not an unlimited warranty promise.
Intake and priority
Case channels, required information, initial review and escalation criteria.
Communication authority
When ITM may contact the plant or end customer, who participates and who approves messages.
Commercial boundaries
Included diagnosis, separately approved execution costs and responsibility retained by the manufacturer.
Controlled warranty process
Technical evidence for manufacturer-led decisions
01
Incident received
Case reference and initial evidence.
02
Local assessment
Condition and possible causes reviewed.
03
Report to manufacturer
Findings and viable routes documented.
04
Manufacturer decision
Warranty and scope approval retained.
05
Authorized action
Intervention and closure evidence reported.
Real anonymized case
From local diagnosis to customer-accepted repair
A Chinese mold manufacturer authorized ITM to assess a multi-cavity mold in Spain, compare two repair routes and execute the selected welding and EDM restoration. Evidence was returned to the manufacturer, the European customer accepted the repair, and no recurrence had been reported at the latest follow-up.
Read the complete case study →Commercial protection
Support the mold without taking over the account
SLTP does not act as distributor, commercial agent or replacement supplier. In selected Warranty agreements, ITM can work confidentially or under white-label instructions when the communication and authorization rules are defined.
Does ITM decide whether a case is under warranty?
No. ITM provides technical findings; the manufacturer retains the warranty decision unless otherwise agreed in writing.
Can the service operate under our brand?
Confidential or white-label execution can be agreed for suitable Warranty and Partner workflows.
Is diagnosis included?
Under a Warranty agreement, the diagnostic report and technical proposal can be included within the agreed service fee. Execution costs are scoped separately.
Is coverage guaranteed throughout Europe?
No. Spain is the core capability. Other European requests are reviewed by location, scope, timing and logistics before commitment.
Define the local warranty answer your export team can offer
Send your expected shipment profile, destination markets and preferred communication model.